Postage & Returns

Delivery

On non-made to order items, once your order has been placed and payment has been received we always do our best to ensure that you, or your recipient receives the order as soon as possible, this is usually within 2-7 working days. We package each gift to order and always use the best method of postage/shipping. You will receive an email message to let you know when your order has been despatched with an estimated arrival date.

If you’re sending a gift for a special date or occasion, please do get in touch to specify a delivery date and we will always do everything we can to accommodate your request.

Delivery costs depend on the destination, size of parcel and how quickly you would like your items delivered, but please see below as a general guide,

Standard – Royal Mail 2nd Class Signed For – £3.95

Special Delivery – Royal Mail Next Day Guaranteed – £11.95

We offer free standard UK delivery on all orders over £80

This website currently only supports orders within the UK. If you would like to place an order, or have an order delivered outside of the UK, please do get in touch for a shipping price quote at enquiries@lunalark.co.uk.

Exchanges & Returns

Obviously we would love you to be as happy with your purchases as we are to send them but if you need to change them or don’t absolutely love them please get in touch at enquiries@lunalark.co.uk within 14 days of receiving your order to arrange sending it back. We must then receive your order back to us, in it’s original condition with tags still attached, within another 14 days of the initial refund correspondence for your refund to then be issued using the original payment method. Please allow up to 5 working days for the refund to show back in your account.